Policies.

We dispatch all orders within 48 hours on working days. Orders placed on weekends or public holidays are picked up the next working day.

Freight is calculated at checkout based on your order total. Rural addresses attract a surcharge · select Rural Delivery at checkout if your address is outside an urban delivery area.

Under $30

$9.90

$30 – $149.99

$18.90

$150 – $349.99

$28.90

$350 and over

Free

Rural surcharge: +$9.00, applied on top of all tiers including free freight. All prices NZD, GST inclusive.

Estimated delivery: 3 – 5 working days for urban addresses. Rural deliveries may take an extra 1 – 2 days.

Once your order has been dispatched, you'll receive a tracking notification by email. We use Post Haste couriers.

We don't currently ship outside New Zealand. If you'd like to discuss an international order, contact us at sales@thelittlenest.co.nz

We want you to be satisfied with your order. If something isn't right, contact us and we'll work it out.

Change of mind: We accept returns on unused, unopened items in original packaging within 7 days of delivery. Return freight is at your cost. Once we receive and inspect the item, we'll issue a refund to your original payment method within 5 working days. We can't accept any product back once the packaging has been opened, for hygiene reasons.

Transit damage: If your order arrives damaged as a result of transport, this must be reported within 24 hours of delivery. Email us a photo and your order number and we'll arrange a replacement or refund.

Faulty goods, production issues, or incorrect items: The 7-day and 24-hour windows do not apply to faulty goods, items with production defects, or orders where we have sent the wrong product. These must be reported within 14 days of delivery. We'll cover return freight and replace or refund in full · your choice. This applies regardless of whether the item has been opened.

Mattresses and bases: Mattresses and bases cannot be returned for change of mind. In exceptional circumstances, returns may be considered on a case-by-case basis with prior approval from us. If approved, the customer is responsible for all freight costs both ways.

To start a return or report an issue, email sales@thelittlenest.co.nz with your order number and reason. We'll reply within one working day.

The Little Nest ("we", "us") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

What we collect: When you place an order or contact us, we collect your name, delivery address, email address, and phone number. We may also collect information about your order history and preferences.

How we use it: We use your information to process and deliver your orders, communicate with you about your order, and provide customer service. We do not use your information for unsolicited marketing without your consent.

Who we share it with: We share your delivery details with Post Haste for the purpose of delivering your order. We use Stripe to process payments · they handle your card details securely and we never store them. We do not sell or share your personal information with third parties for their own marketing purposes.

Storage & security: Your information is stored securely. We take reasonable steps to protect it from unauthorised access, loss, or disclosure.

Your rights: Under the Privacy Act 2020, you have the right to access and correct personal information we hold about you. To make a request, email sales@thelittlenest.co.nz

Cookies: Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

For any privacy enquiries, contact us at sales@thelittlenest.co.nz. Last updated September 2026.

Who we are: The Little Nest, a New Zealand company. These terms apply to all purchases made through thelittlenest.co.nz.

Prices: All prices are in New Zealand dollars and include GST at 15%. Prices are subject to change without notice, but the price at time of checkout is the price you pay.

Payment: We accept payment by credit and debit card via Stripe. Payment is processed at time of order. We don't store your card details.

Stock: All products are subject to availability. If an item you've ordered is out of stock, we'll contact you within one working day to discuss a substitute, backorder, or refund.

Dispatch: We aim to dispatch all orders within 48 hours on working days. Delivery timeframes are estimates only and may vary due to courier delays outside our control.

Consumer Guarantees Act: Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Liability: To the extent permitted by law, our liability for any loss or damage arising from the use of our products is limited to the purchase price of the relevant product.

Disputes: If something goes wrong, contact us first at sales@thelittlenest.co.nz. We'll always try to resolve issues directly. Mon – Fri · 9am to 5pm NZST.

These terms were last updated September 2026 and are governed by the laws of New Zealand.